Refund and Returns Policy

We aim to provide high-quality products and customer satisfaction. Please read our return and refund policy carefully before placing an order.

Eligibility for Returns

Due to the nature of health and wellness products:

• Opened or used products cannot be returned
• Only damaged, defective, or wrong items are eligible for return

You must contact us within 48 hours of receiving your order to request a return.

Conditions for Return

To be eligible for a return:

• Product must be unused and in original packaging
• Proof of purchase is required
• Return request must be approved by our support team

Refund Process

Once your return is approved and the product is received:

• We will inspect the item
• If approved, refund will be processed within 7–10 working days

Refund will be issued via:

Easypaisa / JazzCash
(Depending on customer preference)

Bank transfer

No Refund Situations

We do not offer refunds for:

• Change of mind after purchase
• Used or opened products
• Incorrect address provided by customer
• Delayed delivery by courier beyond our control

Cash on Delivery Orders

For Cash on Delivery orders:

• Refunds are only issued after product is returned and inspected
• Delivery charges are non-refundable

How to Request a Return

To request a return or refund, contact us with:

• Order number
• Clear photos of the issue
• Your contact details

Email: info@organical.shop
Phone/WhatsApp: +92-3335196002

Policy Updates

We reserve the right to update this policy at any time. Changes will be posted on this page.